Terms & Conditions
WEBSITE TERMS & CONDITIONS
This page (together with the documents referred to on it) tells you the terms and conditions (“Terms & Conditions”) on which we supply any of the products (“Products”) listed on our website www.raihaanoudhcom (the “Site”) to you. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms & Conditions by selecting the print option from the “File” menu of your browser. Please also note that the use of the Site is subject to the terms contained in the Disclaimer and Terms of Use, which apply whether or not you order any Products from the Site.
We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online and in store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see Privacy Policy.
1. INFORMATION ABOUT US
The Site is operated by Raihaan the Oudh Shop (“we” / “us”). We are registered in India under the company name Raihaan the Oudh shop and with our registered office at Regional office UG2 glamour complex, Near canal road, bhatar Surat 395007, Gujarat, India.
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Proceed to Secure Payment” button on the “Payment Details” page.
2.2 After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation for the relevant Product.
2.3 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
2.5 We may be unable to process your order if:
– The Product you ordered is out of stock or discontinued;
OR
There is a problem with authorisation of your method of payment.
3. DELIVERY
3.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.
3.2 We will dispatch all Products comprised in your order which are supplied by us at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.
4. RISK AND OWNERSHIP
4.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
4.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later.
5. PRICE AND PAYMENT
5.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.
5.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.
5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
5.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards and PayPal by completing the relevant details on the “Payment Details” page.
5.5 By using a credit/debit card or PayPal to pay for your order, you confirm that the card/account being used is yours. All fields indicated as compulsory must be completed. Please note that we will only use your information in accordance with our *Privacy Policy*. All credit/debit card/PayPal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/PayPal payment in accordance with your order.
5.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
INTERNATIONAL PAYMENT AND DELIVERIES
5.7 We accept payment in all currencies by credit or debit card & PayPal.
5.8 If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay.
5.9 The contract between us for the items you have ordered will only be formed when we email you to confirm that the items have been dispatched. The contract will therefore be formed in India and the language of the contract will be English.
5.10 All refund payments will be paid to you in your local currency and will match the amount you paid in for the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider when it receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider.
6. OUR CANCELLATION, RETURNS AND REFUND POLICY
6.1 Except in relation to the Products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the Products are dispatched to you. Please refer to your Dispatch Confirmation email for the Returns Procedure for online orders or by contacting our Customer Services team at info@raihaanoudh.com or on +91 6356 627 690.
6.2 You may not cancel your order if the Products are (i) personalised for you; unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
6.3 When you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. We will not be responsible for any loss or damage to the Products in transit. All such Products should be returned within 90 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.
6.4 After you cancel your order and return the Products, any sum debited by us to your credit/debit card/PayPal will be refunded in full (including the cost of delivery if you paid for delivery). We may make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase except PayPal returns in store. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will process the refund due to you as soon as possible and, in any case, within the earlier of (a) 14 days of the day we receive back the Products from you; (b) 14 days of the day you provide us with evidence that you have returned the Products; or (c) where no Products were dispatched 14 days of the day you provide your notice to cancel the order.
6.5 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact us.
6.6 Our policy on cancellations, returns and refunds does not affect your statutory legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If you have further questions regarding your legal rights please contact your local Citizens’ Advice Bureau or your local Trading Standards Office.
7. TRY ME AND TRY MORE SAMPLING
7.1 Try me is a complimentary service which allows you to try a sample size version of a Product before you open the packaging. This service will be advertised on the relevant Product page and will be sent automatically to you with your order, subject to availability.
7.2 If after trying the sample, by any chance you don’t like the Product, please return it unopened within 90 days for a full refund. Please see our full Returns, Exchanges & Refunds Policy here.
7.3 Try More allows you to purchase any 3 samples for the cost of the Try More Delivery service at a fixed price of £3.00, subject to availability. Please note, Try More Samples will need to be ordered separately from any other item.
7.4 Once you have placed your Try More Service order, you will receive an order confirmation email which includes a 10% discount voucher for orders over £30 to use online and in store at any time.
7.5 Please note, certain products and services are excluded when redeeming your 10% Off voucher: Deals of the Week, Delivery cost, Gift bags, Gift wrap, Gift Card, Charity donation, the Engraving service and the Try More Samples service.
8. MESSAGE CARDS
8.1 If, when ordering any Product from the Site, you indicate that you are purchasing it as gift and wish the order to be delivered to the intended recipient, subject to availability, you will have the opportunity to request us to include a message card with the delivery. You are responsible for ensuring that any wording that you request to be printed on the message card is correct and accurate and does not infringe the intellectual property rights or other rights of any third party or contain anything that is obscene, indecent, vulgar, offensive, blasphemous, scandalous, defamatory, or otherwise inappropriate or which may cause distress or discomfort to the recipient.
8.2 We will not be responsible for any wording you include on a message card. We do not routinely check the wording of message cards but reserve the right to refuse to print or send any message card which we (in our absolute discretion) think contains any inappropriate wording.
9. ENGRAVING
9.1 Items that have been engraved or personalized in any way cannot be returned for an exchange or refund, unless the item is faulty.
9.2 Your personalized message will be applied in a predetermined position on your chosen bottle. This is to ensure you have the maximum number of characters available. Where possible messages are engraved on the back of the bottle. If this is not possible (due to factors such as shape or material) a secondary position will be chosen.
9.3 Please double-check your order on screen carefully to check that all the details are correct before submitting your order. It is up to you to ensure that the engraved message is correct, accurate and is correctly spelt. You are responsible for ensuring that any wording that you request to be engraved is correct and accurate and does not infringe the intellectual property rights or other rights of any third party or contain anything that is obscene, indecent, vulgar, offensive, blasphemous, scandalous, defamatory, or otherwise inappropriate or which may cause distress or discomfort to the recipient. We cannot accept engraved messages with emojis, symbols or words that may be deemed as inappropriate or offensive. These will be removed from your message and won’t be engraved.
9.4 All Products ordered for engraving are removed from their cellophane in order for them to be personalized. This does not affect the quality of the fragrance inside.
9.5 We reserve the right to switch off Products from the engraving service at any time depending on demand.
10. OUR LIABILITY
10.1 We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
10.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under the law, be excluded.
10.3 Nothing in this section 10 or elsewhere in our Terms & Conditions affects your statutory legal rights.
11. NOTICES
Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.
12. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
13. GENERAL
13.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.
13.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
13.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
14. CONTACT US
If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.